Facilities Management: Emrill Achieves Efficiency Improvements

The company has launched several initiatives to develop a robust and efficient work culture

UAE-based integrated facilities management provider Emrill has made significant progress in its continuous improvement journey, launching initiatives that have not only transformed the organisation’s internal processes but also significantly benefited its clients through enhanced service delivery, efficiency and innovation.

Since its establishment 22 years ago, the facilities management company has prioritised continuous improvement as a core value. This commitment has matured over time, encompassing all business divisions and functions. Emrill primarily employs Lean Six Sigma methodologies to address challenges and drive improvements, enabling the company to develop a robust problem-solving culture and enhance the capabilities of its workforce.

Emrill’s continuous improvement initiatives have yielded several notable achievements. 50% of Emrill’s eligible workforce is trained in identifying problems and opportunities and problem-solving skills, with a target to increase this to 90% of employees by 2024. The organisation receives at least ten process improvement suggestions from employees each month, fostering a culture of innovation and continuous enhancement.

 “Our continuous improvement initiatives are at the heart of Emrill’s strategy to deliver world-class service quality and innovation. By investing in our people and processes, we ensure we stay ahead of industry standards and consistently exceed our clients' expectations.”

Stuart Harrison, CEO of Emrill

By leveraging robotic process automation (RPA), business intelligence tools, and real-time dashboards, the facilities management solutions provider has eliminated manual tasks, enhanced data visualisation, and improved decision-making processes. Since January 2023, Emrill has completed 20 improvement projects and 20 Kaizen events, with a target of at least five improvement projects per year. These initiatives have resulted in efficiency improvements ranging from 20 to 40%.

Stuart Harrison, CEO of Emrill, commented, “Our continuous improvement initiatives are at the heart of Emrill’s strategy to deliver world-class service quality and innovation. By investing in our people and processes, we ensure we stay ahead of industry standards and consistently exceed our clients' expectations.”

Vinod Azir, Continuous Improvement Manager, added, "The engagement and dedication of Emrill’s employees have been instrumental in driving our continuous improvement efforts. Their active participation in problem-solving and process enhancement has led to tangible benefits for both our business and our clients."

Looking ahead, Emrill aims to engage 90% of eligible staff in effective tools and methods for problem-solving and continuous improvement. The organisation plans to benchmark and upgrade processes, aligning with cutting-edge technology and best practices to enhance efficiencies. Emrill will prioritise digitalisation and process automation using RPA and analytics-based efficiency improvement projects.