Rental Disputes Centre launches a new set of e-services

These new e-services will enhance its judicial and execution eco-system

The Rental Disputes Center (RDC), the judicial arm of Dubai Land Department,launched a set of new e-services for the management of the Execution of
Judgments Department to continuously develop executive procedures and measure performances through innovative tools and contemporary smart
systems, that contribute to improving and enhancing work mechanisms, which positively reflects on the convenience and happiness of customers and
reduces the time for completion and closing of files.The new e-services include linking RDC’s e-system to Dubai Police’s system,electronic enquiries, performing automatic disbursements, appointing experts via the electronic system, updating data automatically, and requesting instalments.

Sultan Lootah, Director of Department Senior – Execution of Judgments Department at RDC, said: “At the department, we are keen to keep pace with
the directives of the Dubai government towards digital transformation through a series of innovative e-services that enabled the Execution Department to
achieve success. The process of transitioning from traditional work to smart and e-systems enhanced the speed and ease of procedures and eliminated
paper transactions.”

Lootah added: “The RDC’s advanced electronic infrastructure helped us accelerate efficient and effective development, which was reflected in the
resolution of rental disputes according to a smart and innovative judicial system, characterised by speed and accuracy and sustainability in the
provision of services. With advanced services, most of the implementation procedures will be electronic/smart, enhancing the performance of our human
cadres, whose role will be limited to supervision and follow-up of the system to ensure effective workflow.”

Regarding the service of linking RDC’s system to Dubai Police’s system, the previous mechanism related to circulars issued against individuals, including
seizures and fetch and travel bans, was dispensed with. It was initiated through the center and shared with the investigation officer at Dubai Police,
which required a long time due to its manual implementation. With the launch of the new connection service, decisions or circulars can now be issued
electronically and linked directly to Dubai Police’s system.

As for the smart query service, the process of enquiring about the property of people against whom decisions are executed electronically was linked and
integrated with the relevant government agencies, which include Dubai Land Department (DLD), the Roads and Transport Authority (RTA), Dubai Economy
and Tourism Department (DET), and banks represented by the Central Bank.