HITEK Signs Agreement With Swiss Luxury Hotel

The company will offer digital solutions to 7132 Hotel in Vals, Switzerland

Innovative digital solutions company HITEK, part of UAE-based smart and green facilities management (FM) group Farnek, has signed an agreement with the Swiss five-star luxury 7132 Hotel in Vals, Switzerland, to offer its hospitality solutions to the latter.

FLEXIGUEST Property Management System (PMS), with its mobility app, which was developed in-house by HITEK’s solutions architects, will not only digitalise the hotel’s guest journey from the initial reservation through to check out, but will also interface with the hotel’s property management system (PMS). This offers guests a whole suite of services, from uploading travel documents to ordering limousines, housekeeping, room, and concierge services. 

The hospitality platform can also send automated electronic updates and alerts to guests, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space. “Being a luxury Swiss hotel, we are not only focused on offering our guests an outstanding experience, but we are also focused on sustainability. One notable aspect of FLEXIGUEST is a unique feature that can estimate the carbon emissions generated by any guest during their stay and provide them with a cost, should they wish to offset their carbon footprint,” said Remo Stoffel, the owner of 7132 Hotel, Vals.  

The 7132 (which was inspired by the town’s postcode) is close to the Alpine hamlet of Vals, in the Canton of Grisons and comprises three properties – the 7132 Hotel, the House of Architects by 7132 and 7132 Glenner. It includes three spa suites and 12 spa deluxe rooms with en-suite steam rooms and deluxe double and single rooms. Each room comes with an unobstructed view of the Swiss Alps. The top floor is taken up by three penthouse suites measuring 90 sq m each, designed by well-known Japanese architect Kengo Kuma. 

Javeria Aijaz, Managing Director of HITEK, added, “The benefits of FLEXIGUEST to 7132 Hotel are clear. It will help improve guest satisfaction by providing a seamless pre-arrival and check-in procedure, which will appeal to the high-profile guests. Also during their stay, they can make any housekeeping, concierge, F&B or spa requests via the app, and because FLEXIGUEST manages secure online payments, guests can settle bills without needing to visit reception to check out, enhancing their comfort, convenience and privacy. Moreover, FLEXIGUEST will support a more cost-efficient and sustainable operation.”

The 7132 Hotel is also looking at other sustainability solutions in HITEK’s portfolio, such as PowerTek, a comprehensive and data-driven energy performance monitoring tool that can support hotels with efficient measuring, tracking, monitoring and benchmarking of energy and water consumption and waste management. “Analysing these statistics regularly helps hotels to reduce their carbon emissions, which are key to fulfilling any net zero ambitions, which is integral to our business strategy,” added Stoffel.

Farnek is also the preferred partner and auditor for Green Globe, the worldwide sustainability accreditation system based on internationally accepted criteria for sustainable operation and management of travel and tourism businesses.