Farnek Launches Flexi Guest app at AHIC

The 5-year contract has been signed for the management of the residential facility that will host the participants of Expo 2020

Farnek Hotel Management , a part of UAE based Smart and Green Facilities Management company Farnek, recently launched their app Flexi Guest. A first of it’s kind application that has been developed to streamline the hotel guest experience from the moment of booking their stay till their checkout from the facility. The app, which was an inhouse development by the innovation and technology divisions at Farnek, boasts of a range of services from uploading travel documents to booking hotel services such as laundry and car rentals. It also provides electronic messages and alerts to the travelers.

Walter Knight, Director of Hospitality at Farnek said, “Flexi-Guest achieves three main hotel objectives. First of all, it offers the guest an enhanced experience, providing a seamless pre-arrival and check-in procedure.Secondly, during the stay, guests can order room service in advance, have laundry picked up or delivered, request early or late check outs, invoices or order a car to go to the airport. Because the app manages secure online payments, the guest doesn’t even need to physically visit the reception.Finally, the hotel benefits too. If the experience is good, the guest is more likely to return and also recommend the hotel to friends and colleagues. The hotel operates more efficiently, saving staff time and expense and has the added advantage of driving revenue through F&B and e-concierge services,” .