AI Features To Ease Community Woes

One of the features called ‘Sunny’, launched by CINC Systems, can answer the frequently-asked questions of homeowners through voice or text

American software provider CINC Systems has launched new artificial intelligence (AI) features within its apps that give homeowners easy access to critical community information and news. Following this release, community management companies using CINC can provide unmatched levels of service while reducing homeowner call volumes.

The AI feature, dubbed ‘Sunny’, can answer most homeowner questions through voice or text.  These can be frequently asked questions such as, ‘What are the pool hours?’ to more complicated questions including ‘Can my association charge special assessments and if so, what are the specific assessments they can charge?’ Additionally, CINC announced a new offering that will provide homeowners with timely, hyperlocal news from around their communities. This will include everything from restaurant openings to local activities, to public school events. Using AI, CINC will provide local news that's rewritten through the lens of each community within a management company's portfolio.

“From an AI perspective, this is just the beginning for us,” said CINC's Chief Technology Officer, Peter Yang.  “At CINC, we believe AI will ultimately weave into the fabric of everything we do.  We are excited to be able to offer our clients an AI feature built within the most secure platform in the industry.”

The company’s new CINC Community portal provides management companies the marketing tools they need to drive app downloads and continued use. “Consumers today do everything on their app,” said Shea Dittrich, CINC's Chief Revenue Officer. “Until now, community management has not provided the necessary tools for homeowners to engage. We believe our customers will see happier homeowners and massive efficiency gains because of this release.”

“This is only the beginning,” said Ryan Davis, CINC's Chief Executive Officer. “The next five years will see rapid technology acceleration across all industries. I am so thrilled that we have built, by far, the largest software company dedicated to the community association space. That allows us to invest in an unprecedented way into transforming the homeowner experience our clients can provide.”