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Community Associations Institute & Association of Strata Managers recently hosted specialized classes to enhance Strata Management Professional Development in Singapore and Malaysia
March 21, 2024 | Megha S Anthony | Singapore & Malaysia | Community Management
In a significant collaboration between the Community Associations Institute (CAI) and Association of Strata Management (ASM), conducted a series of Continuing Professional Development (CPD) classes for strata management professionals in Singapore and Malaysia. Spearheaded by esteemed professionals from various parts of the globe, the sessions aimed to enrich industry knowledge, foster international cooperation, and address pertinent challenges facing strata management professionals.
In Singapore, ASM along with CAI hosted CPD classes for accredited strata managers. Notable speakers included Prof Jeevan D'Mello, President, CAI, Pepe Gutierrez, CEO, Magnificas, and Tom Skiba, CEO, CAI. Over 120 Accredited Strata Managers attended the sessions, reflecting the industry's commitment to continuous learning.
The classes covered diverse topics ranging from customer experience strategies to the utilization of technology and AI in property management. Prof D'Mello, who delivered the class on customer excellence, talked about the six needs and expectations of customers and emphasized the importance of resilience, highlighting the necessity of "thick skin" when dealing with challenging situations in strata management.
Pepe Gutierrez showcased the potential of AI tools like Chat GPT to streamline administrative tasks, while Tom Skiba underscored the significance of structural inspections for building safety, drawing parallels with global incidents such as the Champlain Towers collapse in Florida.
Meanwhile, in Malaysia, the collaboration continued as CAI representatives engaged with industry professionals and also with the Executive Committee of the Malaysian Institute of Property and Facility Management (MIPFM), shedding light on global perspectives and best practices in strata management. The discussions delved into the intricacies of strata laws across various countries, emphasizing common challenges such as manpower shortages and human-related issues.
The sessions highlighted the importance of international collaboration in elevating the standards of strata management. Participants exchanged valuable insights, learning from each other's experiences and approaches to common challenges. The exchange of ideas extended beyond professional development, touching upon the need for educational initiatives to promote strata management as a viable career path.
As the industry evolves, initiatives like these serve as catalysts for innovation and progress. The collaboration between CAI and local associations signifies a commitment to continuous improvement and knowledge sharing within the strata management community. With ongoing efforts to enhance professional development and promote industry standards, stakeholders remain optimistic about the future of strata management in the region.
